Privacy Policy

1. Overview

At Dental X, we respect your privacy and are committed to protecting your personal and business data. This Privacy Policy explains how we collect, handle, and safeguard information when you use our website (www.dental-x.co.uk) or engage our services under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We only collect information necessary to deliver and manage our engineering and IT support services, including:

• Contact Details: Practice name, contact person name, email address, practice phone number, and physical clinic address.
• Service Information: Equipment make/model (e.g., Vatech, Carestream, Dentsply Sirona), reported faults, network configuration parameters, and service histories.
• Technical Data: Basic browser usage data, IP address, and form submission timestamps collected automatically via web server logs.

3. How We Use Your Data

Your information is used strictly to:

• Respond to service inquiries, diagnostic dispatches, and emergency repair requests.
• Fulfill contractual engineering, maintenance, and radiation compliance audits.
• Issue formal service invoices and technical handover documentation.

We do not sell, rent, or trade your contact data to third parties for marketing purposes.

4. Patient Data & Clinical Confidentiality

While servicing dental imaging systems, PACS servers, or practice management databases (e.g., Software of Excellence, R4, Dentally), Dental X engineers do not store, copy, or extract patient identifiable data (PID). Any incidental visibility during database configuration or image acquisition testing is handled with strict medical confidentiality.

5. Third-Party Service Providers

We use trusted industry providers to operate our business infrastructure securely:

• Netlify: Website hosting and secure SSL delivery.
• Formspree: Encrypted web form transmission.
• Voipfone: Telecom and communications routing.

6. Your Data Rights

Under UK GDPR, you have the right to request access to the personal data we hold about you, request corrections, or request erasure of your contact details from our active records at any time.