DentalxSolutions
01905 317039

Specialist dental IT & imaging support.

We connect the parts general IT providers often separate: imaging hardware, acquisition drivers, PACS, databases, surgery PCs, networks and reliable backup.

Dental IT and imaging support for practices in Worcestershire and neighbouring areas, with remote support for suitable software and configuration issues across the UK. On-site attendance depends on location, scope and engineer availability. Check our dental IT service coverage.

Get IT support See capabilities
Illustrative dental imaging workstation

Support built around how dentistry works.

From the sensor in surgery to the image in the patient record, we focus on continuity, performance and clear responsibility.

Imaging software & PACS

CS Imaging, VistaSoft, database connectivity, services, permissions and image retrieval issues.

TWAIN & sensor bridging

Driver conflicts, device detection, acquisition routing and links into practice software.

Surgery workstations

Purpose-built PCs, display configuration and dependable performance for clinical imaging.

Practice networks

Reliable wired and wireless infrastructure, segmentation and troubleshooting between rooms and sites.

Backup & recovery

Practical protection for critical practice data, with recovery plans that can actually be followed.

Security & monitoring

Sensible hardening, updates, access controls and visibility without obstructing clinical work.

Sensor / scanner / CBCT Image generated at the clinical endpoint
Acquisition layer Driver, TWAIN and manufacturer application
Database & PACS Patient mapping, storage and image retrieval
Practice management Image available where the clinician needs it
Backup & recovery Protected data and a tested recovery route

Stop the supplier ping-pong.

An image-transfer fault might begin at the scanner, driver, workstation, network, SQL permissions or patient mapping. We follow the workflow until the break is found.

  • Hardware-aware remote and on-site diagnosis
  • Experience with manufacturer imaging environments
  • Changes planned around live patient sessions
  • Plain-English explanations for the practice team
Equipment fault? Explore X-ray repair
General IT model

The equipment is a black box

  • Focus ends at the network socket
  • Drivers and acquisition are treated as vendor issues
  • Hardware and software suppliers pass responsibility
  • Fixes can disrupt established imaging workflows
DentalxSolutions

The workflow is the system

  • Imaging equipment is part of diagnosis
  • TWAIN, PACS and database links are understood
  • Changes are assessed for clinical impact
  • One team can bridge engineering and IT

Before we connect.

Yes. We can investigate service registration, connectivity, permissions and workstation issues that prevent images or patient records loading correctly.
We can assess the device, supported drivers, TWAIN route and practice software integration. Compatibility depends on the specific versions and supplier interfaces.
Many software and configuration issues can begin with remote diagnosis. If the fault involves hardware, cabling or local infrastructure, we can scope an on-site visit.
Yes. We can coordinate imaging workstations, networks, databases and acquisition systems alongside equipment de-installation and recommissioning.

Tell us what the clinician sees; and what stopped working.

Include software versions, device model, error text and whether all or only some workstations are affected.

Request IT support Call 01905 317039